Dear Valued Customer,

At Anahuac National Bank, your trust means everything to us. As you know, we have been undergoing a significant transition in our core systems and digital banking. We recognize that this process has taken longer than expected and, for some customers, has caused disruptions or delays. We sincerely apologize for the inconvenience and greatly appreciate your patience throughout this transition.

We are excited to share that we are upgrading to a new, improved online banking platform designed to provide you with faster, more secure, and more convenient digital banking experience. This upgrade is part of our ongoing commitment to enhance the services we offer and ensure you have access to modern, user-friendly tools for managing your accounts.

What You Can Expect:

• A streamlined, intuitive interface for more straightforward navigation
• Enhanced security features to better protect your financial information
• Improved mobile access so you can bank confidently from anywhere
• New features and expanded capabilities to make digital banking more efficient

Key Dates:

• December 8, 2025: Bill Pay access will be discontinued.
• December 12, 2025: Online banking access will be disabled for all users.
• December 15, 2025: Our new platform officially launches!

During this upgrade, some online services may experience brief interruptions. We will notify you in advance of any planned downtime and will work diligently to keep disruptions to a minimum.

What You Need to Do:

As we move closer to launch, you will receive clear, step-by-step instructions on:

• How to log in to the new platform for the first time
• How to update your credentials
• What to expect from the new interface and features

Action Required for Bill Pay users:

Please gather your current biller information now. All bill pay details will need to be re-entered after the upgrade.

We’re Here to Help:

We understand that transitions can bring questions, and we are prepared to support you every step of the way. If you have any concerns or continue to experience issues, please contact us at 409-267-3106 or [email protected].

Thank you again for your patience, loyalty, and trust in Anahuac National Bank. We are committed to delivering a stronger, more secure, and more innovative online banking experience—and we look forward to serving you better with this significant upgrade.

Sincerely,

 

Kenneth D. Moore

President & CEO

Anahuac National Bank